CHARTER OF QUALITY CARE
YOUR RIGHTS
Access and appointments
I have a right to access quality healthcare.
WHAT WE WILL DO
We will:
Provide patients with appointments to meet their tratment needs.
Ensure our facilities and staff are organised for your appointment requirements.
Prioritise appointments for patients of the practice.
Prioritise dental emergencies and allocate daily appointments to deal with dental emergencies.
As a courtesy, we will contact you the day before your appointment by SMS, Email or Phone to remind you of your appointment.
Provide a priority list for patients who are unable to get their appointment preference
YOUR RESPONSIBILITY
You will:
Attend the bookings that you have made.
Record the date and time of your dental appointment.
Provide us with a minimum of 24 hours’ notice if you need to cancel or reschedule an appointment.
Understand that we may charge a cancellation fee for late cancellations or if you fail to attend your appointment.
Ensure that your contact details with us are correct.
YOUR RIGHTS
Safety
I have a right to receive safe and high quality care.
WHAT WE WILL DO
We will:
Provide a safe, secure and supportive environment, and deliver quality and caring dentistry.
Ensure that our practitioners are qualified and registered to provide treatment.
Always follow and comply with the highest standards of infection control.
YOUR RESPONSIBILITY
You will:
Complete a full medical and medication history as accurately and completely as possible, to allow staff to identify any circumstances that may increase the risks associated with your dental care.
YOUR RIGHTS
Respect
I have a right to receive safe and high quality care.
WHAT WE WILL DO
We will:
Value all patients as a unique person and provide dental treatment in a manner that is respectful of their culture, beliefs, values and personal characteristics.
YOUR RESPONSIBILITY
You will:
Reciprocate this respect by being mindful of and respectful towards all staff at Kingston Beach Dental and other patients.
YOUR RIGHTS
Communication & Participation
I have a right to be informed about services, treatment, options and costs in a clear and open way
WHAT WE WILL DO
We will:
Be committed to providing patients with accessible and understandable information about your treatment and all available treatment options, including costs, proposed medications and risks involved.
Discuss your treatment plan and provide a quote if you request it.
YOUR RESPONSIBILITY
You will:
Participate in decisions and choices about your treatment and dental needs.
Involve your family or carer in the decision making process if you need to.
Ask questions and discuss your treatment options.
YOUR RIGHTS
Privacy
I have a right to privacy and confidentiality of my personal information
WHAT WE WILL DO
We will:
Maintain your personal privacy and handle your personal health information according to Privacy Act (1988) and the National Privacy Principles.
YOUR RESPONSIBILITY
You will:
Provide accurate and current personal and medical information.
Put requests to access your records in writing.
Respect our obligations under privacy legislation.
YOUR RIGHTS
Comment
I have a right to comment on my care and to have my concerns addressed.
WHAT WE WILL DO
We will:
Provide opportunities for patients to provide both positive and negative feedback to improve the quality of our care and service.
Respond to patient feedback in a timely fashion.
YOUR RESPONSIBILITY
You will:
Provide honest and accurate feedback in an appropriate manner.
NOTE: Kingston Beach Dental’s Charter of Rights is consistent with the Australian Charter of Healthcare Rights, The Privacy Act (1988) and the National Privacy Principles.